At Asni Initiatives, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund process subject to the following terms and conditions:

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1. Returns Eligibility:

• Items must be returned within 7 days of delivery.

• The item must be unused, in its original packaging, and in the same condition as received.

• Certain products such as perishable goods, and personalized items are not eligible for return unless they arrive damaged or defective.

 

2. Initiate a Return:

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with instructions on how to return the item(s) and any necessary return authorization.

 

3. Return Shipping:
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item(s).

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4. Refund Process:

Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and a restocking fee may apply in certain cases.

 

5. Damaged or Defective Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or issue a full refund, including any applicable return shipping costs.

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6. Refund Exceptions:

• Refunds may be subject to inspection and approval based on the condition of the returned item(s).

• We reserve the right to refuse a refund if the returned item(s) do not meet our return policy criteria.

• Refunds for items purchased during promotional periods may be adjusted to reflect any discounts applied at the time of purchase.

 

7. Exchange Policy:

Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item for a different quantity, or with other products please initiate a return for the original item and place a new order for the desired item.

 

8. Return Address:

Please contact our customer support team to obtain the correct return address for your location.

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9. Policy Updates:

We reserve the right to update our return and refund policy at any time without prior notice. Any changes to our policy will be reflected on this page. If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team for assistance.